Terms & Conditions
We know buying unique pieces online requires trust. Thanks to our buyer protection program, you can shop our online boutique signature works with confidence. As long as you order via the Be Sofia secure checkout, or via a direct invoice from Be Sofia your purchase will be fully protected, and same polices applied to your order.
In the unlikely event you make a purchase through our secure checkout and receive an item that is significantly not as described or has been damaged in transit, we want to make it right. Please email firstname.lastname@example.org within 3 days of receiving your item to let us know there is a problem, and we will work with you to reach the best possible resolution. Buyer protection is a part of our broader promise to Be Sofia customers. Item must be returned within 3 business days and exactly how it was received and before any issued will be resolved.
*All sales are final. No refund or exchanges are given including any cancelation received after 24 hour period is considered a final sale. A restocking fee of 20% is applied to all returns and cancellations. Dimensions of your space and items ordered are solely the buyer's responsibility- Verify your order before you purchase and ask all questions prior to purchase. All custom orders are final.
We described all items to the best of our knowledge, and encourage any and all questions prior to sale. Information or knowledge or personal comments you may have is always welcomed, to better serve you.
All large Items must be packed and or crated for transit. Please allow for 15 business days. Before actual tracking information be posted with freight and is insured. All custom orders will have a lead time- without guaranteed timing unless programmed as such. Please inquire.
PAYMENT TERMS AND BUYING CONDITIONS:
Your purchase is a Binding Contract, and you agree to all of our above Terms and Conditions. We do not accept returns for items. Refunds or forgiveness of payments received or not, are not given. Please read our descriptions carefully, examine all photos and ask any questions before you make your purchase.
We do not consider unpaid transactions completed and ready for packing! The sooner we receive the payment the sooner we will process your order.
Please note that your item may be disassembled for shipping. We do our best to ship each piece in the safest, most economical way possible, and this sometimes involves taking things apart. As with all my larger items, to save you money If you have any questions or concerns about how your item might be shipped, feel free to contact us. We can always modify our shipping plans to accommodate your needs. Local delivery, including So-Cal, is always welcome, but an appointment is required for delivery.
Due to recent credit fraud, we are forced to include this clause in our auctions. Customers who perform chargebacks *will* be reported to all major credit bureaus as a delinquent collection account. Buyer agrees that if they perform a chargeback they are responsible for all legal and attorney fees incurred by the seller including but not limited to: filing for a full refund of the original sales price, shipping fees, fees associated with the sale re-stocking fee and late and finance charges. Filing a chargeback and keeping the merchandise is considered stealing. We will press charges using the full extent of the law.
At Be Sofia, we reserved the right to refuse service to anyone at any time. At Be Sofia, we reserve the right to cancel any order at any time.